Refund Policy

Refund eligibility depends on the item, provider, dates, and cancellation conditions shown before checkout. Some tickets, coupons, time-sensitive reservations, and promotional rates may be non-refundable.

Open the order or reservation in your JoAlive profile and use the available cancellation option. If it is unavailable, create a Support Ticket with the order reference and reason for the request.

Do not include full card details in a support message.

Approved refunds are returned through the original payment method where possible. Bank and payment-provider processing times may apply after JoAlive or the provider confirms the refund.

If a confirmed service is unavailable or materially different from the order, report it promptly through Support Tickets and include the relevant order details so the provider and JoAlive can review it.