JoAlive resources

Frequently Asked Questions

Quick answers for planning and booking with JoAlive.

Can I change an AI-generated trip?

Yes. You can remove or replace supported itinerary items with alternatives from the same governorate, undo or redo edits, and restore the original generated plan before checkout.

Will the total update after I edit a plan?

Yes. The plan summary shows the current total and the increase or decrease from the original plan. Checkout uses the latest saved selection and dates.

Where can I find my bookings and payments?

Sign in and open your profile to view orders, reservations, tickets, payment history, saved plans, favorites, and support requests.

How do I get help?

Open Support Tickets from your profile and include the relevant order, reservation, ticket, or transaction reference. Never send a full card number or password.